Effective Date: February 20, 2025
At 5ish Co. (a trademark of Novatis Imports Inc.), we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.5ishco.com and purchase our products.
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws. By using our website and services, you consent to the practices described in this policy.
Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our website.
Personal Information You Provide:
-
Contact Information: Name, email address, phone number, shipping address
-
Order Information: Purchase history, product preferences, order details
-
Business Information (Wholesale Customers): Company name, business address, tax identification number, credit references
-
Communication Preferences: Email subscription preferences, marketing communications opt-in/opt-out
Information Automatically Collected:
-
Device Information: IP address, browser type, operating system, device identifiers
-
Usage Data: Pages visited, time spent on site, links clicked, referring website
-
Cookies and Tracking Technologies: See our Cookies section below for details
How We Use Your Information
We use the information we collect for the following purposes:
-
Order Processing: To process and fulfill your orders, send order confirmations, and provide customer support
-
Payment Processing: To process payments securely through our payment processors
-
Communication: To respond to your inquiries, send transactional emails, and provide updates about your orders
-
Marketing: To send promotional emails, newsletters, and product announcements (with your consent)
-
Website Improvement: To analyze site usage, improve our website, and enhance user experience
-
Legal Compliance: To comply with applicable laws, regulations, and legal processes
-
Fraud Prevention: To detect, prevent, and address fraud, security issues, and technical problems
How We Share Your Information
We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our business:
-
Payment Processors: Shopify Payments and Stripe process payment transactions securely
-
Shipping Carriers: Canada Post and other shipping providers receive shipping information to deliver your orders
-
Email Marketing Platforms: Klaviyo and Yotpo manage our email communications and marketing campaigns
-
Analytics Providers: Google Analytics and similar tools help us understand website usage
-
Advertising Platforms: Facebook Ads, Google Ads, and similar platforms enable targeted advertising
These service providers are contractually obligated to protect your information and use it only for the purposes we specify. We may also disclose your information when required by law, to protect our rights, or in connection with a business transfer or merger.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
-
Essential Cookies: Enable core website functionality such as shopping cart, secure login, and checkout process
-
Analytics Cookies: Collect information about how visitors use our website to improve performance and user experience
-
Advertising Cookies: Deliver relevant advertisements and measure campaign effectiveness
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
Email Marketing and Communications
With your consent, we may send you promotional emails about new products, special offers, and company updates. We use Klaviyo and Yotpo to manage our email communications.
You can opt out of marketing emails at any time by:
-
Clicking the unsubscribe link in any marketing email
-
Contacting us at privacy@5ishco.com
-
Updating your preferences in your account settings
Please note that even if you opt out of marketing emails, we will still send transactional emails related to your orders and account.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:
-
SSL Encryption: Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers
-
Secure Payment Processing: Payment information is processed through PCI-compliant payment processors (Shopify Payments, Stripe)
-
Access Controls: Only authorized personnel have access to personal information, on a need-to-know basis
-
Regular Monitoring: We regularly review our security practices and update them as needed
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless you request deletion of your data. We may retain certain information as required by law for tax, accounting, or legal purposes.
If you wish to have your personal information deleted, please contact us at privacy@5ishco.com. We will process your request in accordance with applicable privacy laws.
Your Privacy Rights
Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:
-
Right to Access: Request access to the personal information we hold about you
-
Right to Correct: Request correction of inaccurate or incomplete personal information
-
Right to Delete: Request deletion of your personal information, subject to legal retention requirements
-
Right to Opt-Out: Withdraw consent for marketing communications at any time
-
Right to Data Portability: Request a copy of your personal information in a structured, commonly used format
-
Right to Complain: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, please contact us at privacy@5ishco.com. We will respond to your request within 30 days as required by PIPEDA.
Children's Privacy
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not provide any information on our website.
If we learn that we have collected personal information from a child under 18, we will delete that information immediately. If you believe we have collected information from a child under 18, please contact us at privacy@5ishco.com.
International Data Transfers
We currently ship only within Canada. However, some of our service providers (such as payment processors and email marketing platforms) may store or process your information on servers located outside of Canada, including in the United States.
When your information is transferred outside Canada, it will be subject to the laws of the jurisdiction where it is stored or processed. We ensure that our service providers implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable privacy laws.
Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date.
We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
Novatis Imports Inc. (5ish Co.)
100 Gaston-Dumoulin, Unit 103
Blainville, Quebec J7C 0A3
Canada
Email: privacy@5ishco.com
Phone: 1-877-NOVATIS
Website: www.5ishco.com
Office of the Privacy Commissioner of Canada:
If you are not satisfied with our response to your privacy concern, you have the right to contact the Office of the Privacy Commissioner of Canada:
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
Thank you for trusting 5ish Co. with your personal information. We are committed to protecting your privacy and providing you with a secure shopping experience.