FAQ
Payment & Orders
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely at checkout.
We start processing orders quickly, so changes aren't guaranteed. Reach out through our Contact page as soon as possible and we'll do our best to help before it ships.
Contact us within 7 days of delivery with your order number and a photo of the item. We'll sort out a replacement or refund, no return shipping required.
Shipping & Orders
Most orders ship within 1–2 business days. Delivery typically takes 3–7 business days depending on your location.
Yes. Orders over $125 ship free. Everything below that ships at a flat rate, shown at checkout.
Yes. You'll get a tracking link by email as soon as your order ships.
Yes, we ship internationally. Free shipping on orders over $125 applies to Canadian orders only — international shipping rates and delivery times vary by destination and are calculated at checkout.
Products & Licensing
Every product in our Licensed Collection carries official NHL marks. Real logos, real licenses, no exceptions.
We currently carry officially licensed NHL gear, with more leagues on the way. Check our Shop All page for the full lineup.
Licensed Collection gear carries official team marks. The Signature Collection is 5ish Co.'s own premium gathering gear, no team logo required. Coming soon.
Returns & Exchanges
We want you to love your gear. If something's not right, you can return unused items in original condition within 30 days of delivery for a full refund. See our full Returns page for details.
Yes. Reach out through our Contact page within 30 days of delivery and we'll help you swap it for the right size, subject to availability.
Head to our Returns page and follow the steps there, or reach out through our Contact page and we'll walk you through it.
Rewards & Loyalty
You earn points on every purchase, plus bonus points for things like creating an account and leaving a review.
Your points convert to discounts you can apply at checkout. Check your account dashboard to see your balance and rewards.
No, your points don't expire. They stay in your account for as long as you're a 5ish Co. member — redeem them whenever you're ready.